Personal FAQ
Checking
- What is the best personal checking account? IBC Bank offers several personal checking accounts to help meet your financial goals. From free personal checking accounts with no minimum balance to interest earning money market accounts. Which checking account best fits your lifestyle depends on how much you can deposit and what minimum balance is required. If you can maintain higher balances, IBC’s interest earning checking accounts offer competitive rates and no service charges. Compare checking accounts.
- What is the IBC Bank 24/7 customer service number?
IBC Voice is an automated phone banking system that allows you to easily access your IBC Bank checking account information. Dial the automated IBC Voice line and enter your IBC Voice Personal Identification Number (PIN). Click here to locate your city's IBC Voice line.
- Will I get a debit card with my checking account? Yes. IBC Bank offers an instant issue Visa debit card with every checking account opening. All free checking accounts also include free first two copies of cancelled checks per month, IBC Voice, eStatement with digital banking, and 24/7 access to My IBC Bank Online.
- Where do you find your bank account number or routing number? Look on your IBC Bank check and the nine-digit number on the bottom left-hand side is your routing number. The checking account number is on the bottom right hand side. The last number is your check number. For more details, click here.
- Can you easily withdraw funds from a checking account? Yes, it is easy to withdraw funds from your IBC checking account. You have two options: withdraw from any ATM or visit a local branch in your area. You can find locations here.
- What is the minimum deposit to open a checking account? You have a complete line of personal checking accounts to fit your need. For as little as a $10 up to $100 opening deposit depending on the checking account you choose, your free checking account comes with many extras like free online bill pay, IBC voice, and a Visa Debit Card.
- How to get a copy of a canceled check? With your monthly bank statement, you are provided a copy of your canceled checks. However, if you need additional copies, you can visit any branch close to you for additional help.
- Is mobile banking secure? Yes. With IBC, we provide a two-factor authentication that requires a Secure Access Code to log into the account. We take security and the safety of your money serious and have a built-in timeout feature that after 10 minutes of inactivity will log you out of your account. As, an extra security measure, we have made sure that information is not stored on your mobile device.
- What are the different types of IBC checking accounts? IBC Bank offers four types of checking accounts that give you the freedom and flexibility for every lifestyle. IBC offers Free Checking Accounts, Rite Checking, Regular Checking, and Interest Checking. Benefits of an IBC checking account include direct deposit options, estatement with online banking, access to 189 branches and 227 ATM locations, and low minimum daily balance requirements. Compare checking accounts to find the best one for your personal spending and savings goals.
- Does my checking account offer overdraft protection? As a courtesy when you do not have a sufficient balance to cover a checking account transaction, IBC Bank covers your overdraft. You are automatically enrolled in the Overdraft Courtesy® Program unless you choose to opt-out. In the case IBC Bank covers an insufficient transaction, you will be charged an overdraft fee of $35 for each instance. If you overdraw by $3.00 or less, you will not be charged an overdraft fee.
Savings
- How much is it to open a savings account? To open a traditional IBC Bank savings account, you only need a minimum deposit of $100. For a CD account, you need a minimum deposit of $2500 for a four-year term. The minimum amount to open an IRA account is $50.
- Why is there a service charge on my savings account? You will see a $5 service charge per month on your personal savings account if a minimum daily balance of $500 is not maintained. You can also avoid service charges if you keep an average collected account balance of $1,500 in your account.
- Are there personal savings accounts with an interest rate? Yes. IBC Bank offers several savings accounts that earn interest. A basic savings account will offer a variable Annual Percentage Yield paid quarterly with a minimum balance of $500. A CD account will earn a higher-interest rate
- At what age can I open a savings account?
You must be 18 years or older to open your own savings account with IBC Bank. If you are not 18 years old, you may open an account for minors with your parent or legal guardian as the joint account holder. IBC Bank savings accounts are available for account holders under the age of 18.
- Can I withdraw from a savings account? Yes. You get unlimited IBC Bank ATM withdrawals and transactions with your personal savings account. You may also withdraw from your basic personal savings account from a bank teller twice a month with no fees. Any additional withdrawals will cost you $1 per transaction. Remember to keep at minimum balance of $500 to avoid service charges.
- How many transfers per month for a savings account?
Account holders get unlimited transfers and transactions from an IBC ATM. Telephone, third party checks, drafts, and debit card transactions, and pre-authorized transfers have no limit. Pre-authorized transfers include those processed through IBC Voice, IBC Bank Online and Overdraft Transfer Protection. If transaction limits are exceeded on more than an occasional basis, the account type could be changed.
- Can you have a debit card with a savings account? Yes. An IBC Bank basic savings account comes with Visa debit cards that may be used for ATM withdrawals and transactions, as well as for retail goods and services anywhere in the world. The IBC Bank Visa Debit Card gives you instant access to your savings account for travel, food, dining, shopping, and entertainment purchases and can sync to your mobile wallet.
- Will an IRA reduce income taxes? Yes. Individual Retirement Accounts (IRAs) are great savings plans that help you save for your retirement with tax benefits along way. Your contributions grow tax deferred until you retire. IBC Bank offers three IRA accounts – Traditional, Roth, and Educational - that help you reduce your annual taxable income, save for college, and enjoy tax-free earnings. A Traditional IRA can reduce your current year's taxable income and get those funds growing with withdrawals as early as age 59½.
Free Products
- What features come with a free checking account? Free Checking accounts provide the following features: $10 opening deposit, unlimited transactions and no service charge, free IBC Bank instant issue Visa debit card, free IBC voice, and online banking.
- What is IBC Voice? IBC Voice is an automated phone banking system that allows you to confidentially and easily access your IBC Bank account information. Just dial the automated IBC Voice line and enter your IBC Voice Personal Identification Number (PIN) to access your account easily, conveniently and securely.
Bank Cards
- How long does it take for a debit card to arrive? You receive an IBC Bank Instant Issue Visa Debit Card at account opening. If a debit card is mailed to you, you should receive it within 7-10 business days.
- Can I add an authorized user to my credit card? Yes. Please contact your local branch to add an authorized user.
- How long does it take to receive my credit card? You should receive your credit card within 7 to 10 business days after the application is approved.
- How do I activate my personal debit card? Your IBC Bank Instant Issue Visa® Debit Card is provided and activated at the time you open your account at a branch. If you received your IBC Bank debit card by mail, call the number on the back of the card and select Option 1 to activate.
- How do I activate re-issued cards received by mail? If you receive a re-issued Visa Debit Card, you will need to call the number on the back of your card to activate it.
- How do I select or change my Visa® Debit Card PIN (Personal Identification Number)? Your PIN is activated when you open an account at a branch. To change your PIN, you can call the number on the back of your card and press option #3.
- What do I do if my debit card is stolen?
If your card is lost or stolen, or if you suspect fraudulent activity on your card, please call us immediately at the following numbers:
- Domestic Personal: 1-866-902-5860
- Domestic Business: 1-866-902-5861
- Foreign: Direct from Mexico 1-888-468-0466
- Foreign: Within the US: 1-866-902-5936
- Is there a fee to get a new debit card? The debit card replacement fee is $15.
- Can I use my debit card overseas? Yes. However, you will need to notify your local branch of your travel plans so that you don't experience any disruption with the use of your card.
Online Banking
- I am enrolled as an Online Banking user, how do I log in for the first time?
On the ibc.com website home page, click on Secure Sign In (located in the top middle of the page) and Select "Set up Online Access". Enter your User ID and click submit. Select your secure access code preferred contact method. A secure access code will be delivered to you. Enter the secure access code you received in the secure access code field. Establish your new password. Verify/update your Online Banking Profile and submit. Read the Online Banking Agreement and click "I accept".
- What is a Secure Access Code? The Secure Access Code is a one-time code that allows you to authenticate your Online Banking session when you log in. Your Secure Access Code will be delivered to you via phone, or text. The one-time Secure Access Code is received within seconds but is only valid for 60 minutes.
- My correct contact information is not being displayed. How can I receive my Secure Access Code? If any of the contact information we have on file is inaccurate or out-of-date, you will not be able to proceed any further. Please contact Online Banking Support at 210-841-3000; be prepared to provide information to properly verify your identity.
- My browser is not supported, what do I do? Supported browsers include: Google Chrome (current and previous two versions) Mozilla Firefox 27 (current and previous two versions) Apple Safari (MAC OS Only) (Current and previous two versions) Microsoft Edge (Current and previous version) Microsoft Internet Explorer 11 and up (will no longer work after October 6, 2020)
- I registered my browser or device during a previous log in, but now I need to register it again. Why? There could be a number of different reasons, such as: The browser cookies for Online Banking may have been removed You may be running a browser plug-in that automatically removes browser cookies when you close the browser Your account may require a Secure Access Code each time you log in You may have logged in with a different browser on the same registered computer You may have deleted and reinstalled the mobile banking app For security reasons, we reset all active registrations for all users
- Do I need to register my computer? No. However, if you choose not to register your computer, you will be asked to go through the security authentication process to obtain a Secure Access Code upon each log in. You should not register a public computer or a computer that others might use outside of your control.
- What should I do if I log in incorrectly and get locked out? Your log in credentials will reset within 24 hours. Please contact Online Banking Support at 210-841-3000 during normal banking hours (Mon - Fri: 8:30AM-5:30PM; Sat : 8:30AM -1:00PM; Sunday and Holidays: Closed) if this has occurred, and we will be happy to assist you.
- How do I change my Online Banking Password? To change your Online Banking password, first log in to your Online Banking account. Under Settings, click on Security Preferences. You will be asked to change your password: first enter your old password and then your new one. Then, enter your new password once more to confirm. Click change password.
- How do I enroll in Text Banking? First, log in to your Online Banking account. Click on Settings in your menu bar, then click on "Text Enrollment". Verify the mobile number is accurate. Review the Terms and Conditions and Privacy Policy. Then you will have to activate the enable and authorize on the mobile device button. Once you complete these steps, you will receive a notification of your success.
- Where can I find a list of all text commands? You can use any of the following commands with Text Banking: Text LIST to 226563 to receive a list of all text banking commands Text BAL to 226563 to receive account balance Text XFER to 226563 to transfer amount from account 1 to account 2 Text HIST to 226563 to receive account history (by account nickname) Text HELP to 226563 for information about text banking and contact information Text STOP to 226563 to Stop all text messages to the mobile device
- Do I need to change any of my settings in Online Banking if I get a new phone number?
Yes. First, log in to your Online Banking account.
- Click on Settings in your menu bar, then click on "Profile".
- You can update your Primary and Secondary phone numbers here. To update your phone number for Text Banking, select Text Enrollment and enter your new cell phone number in the SMS Text Number field.
- Check the box to Agree to Terms and Conditions, then click Save.
- To receive your Secure Access Code to your new cell phone number, click on Security Preferences.
- Select Secure Delivery and you will be able to add/remove phone numbers.
- Does Text Banking work with any service plan? Text Banking will work with any phone that accepts SMS text & short code messages. Data and message rates may apply.
- Is Bill Pay a free service? The service itself is free; however, some expedited transactions do have minimal fees. The fee will be clearly listed on the screen. Only some payees offer the expedited services.
- How do I enroll in Bill Pay? Select transactions from your online banking menu bar, select Bill Payment & Transfers, and then select the accounts you would like to enroll into bill pay.
Mobile Banking
- Is Mobile Banking secure? Yes. The system offers a two-factor authentication requiring a Secure Access Code to complete the log in process. The system also has a built-in timeout feature that will log you out after 10 minutes of inactivity. Also, no account information is ever stored on your mobile device.
- What can I do with the IBC Bank app? Available to all IBC online banking customers, the app allows you to check balances, pay bills, make transfers, make deposits and find locations.
- Can I deposit a check to my account with my mobile device? Yes. You will need to download the IBC Bank app and follow the instructions provided for mobile deposit.
- Do I need to endorse the back of my check? Yes, please endorse with "For Mobile Banking Deposit Only". Please also include your signature on the back of the check you wish to deposit.
- What should I do with my check after it has been deposited using Deposit Checks? The app will inform you once the check or checks that you are depositing have been submitted. This does not mean that your deposit is complete. You should hold onto your deposited check until you see it posted on your account by checking online banking or on your bank statement. Checks may be rejected based on limits, quality of the image or other reasons found necessary by IBC Bank.
- Is there a fee to deposit checks? Depositing checks is free using our app!
- Is a photo of both the front and back of the check required? Yes. The app will prompt you to take a photo of both the front and back of the check.
- How do I know if the picture of my check is sufficient? The app will review your submission. If the picture is not clear you will receive an error message informing you to retake the image. At that time you will need to recapture the images.
- When will my funds be available when depositing a check using Mobile Deposit? Your deposit may not be available immediately. For accounts opened less than 30 days, the funds will be available on the 11th business day after the day of deposit. For accounts opened greater than 30 days, the funds may not be available until the 4th business day after the day of deposit. If a hold is placed on your mobile deposit, you will receive an email with the specific availabiltiy of your deposit.
- What if I lose my mobile device? In the instance that your mobile device is lost, rest assured that no account data is ever stored on your device. You can have your mobile banking access disabled by calling 210-841-3000. It is best practice to refrain from storing your log in credentials on your device.
- Do I need to enroll in IBC Bank Online in order to use Mobile Banking? No. You may enroll directly to Mobile Banking.
- How do I download the IBC Bank app? You can download the IBC Mobile Banking app by visiting the Apple App Store or Google Play and searching for IBC Bank. Data rates may apply.
Lending
- How do I apply for a car loan? Applying for car loan is easy, please visit your local branch to obtain a loan application. To find your nearest IBC Bank branch location, please go to https://www.ibc.com/atm-branch-locator
- Does IBC Bank offer personal loans? Yes. Our minimum loan amount is $2,500. For more information, please visit your local branch to obtain a loan application. To find your nearest IBC Bank branch location, please go to https://www.ibc.com/atm-branch-locator.
- How much can I borrow for the purchase of a vehicle? IBC Bank can lend up to 100% of the National Automobile Dealers Association (NADA) retail, trade or loan value depending on the vehicle year model. To find your nearest IBC Bank branch location to apply for a loan, please go to https://www.ibc.com/atm-branch-locator.
Insurance
- I have heard that IBC Insurance Agency, Ltd. is an independent agency. What does that mean and how does that help me with my insurance? "Independent agents represent a number of different insurance companies/carriers and are not required to sell a particular product or service over others. This gives us the flexibility and independence to find the best product at the best price for you.There are a number of advantages in dealing with an independent agency:IBC Insurance agents will work with you to create a customized insurance program to protect your home, family and businessOur agents can save you time and money by shopping multiple carriers to find the best coverage and value availableAll of your policies (home, auto, life, group health, business, etc.) can be serviced within our agency, providing a single contact for your insurance needsWe are able to move your policies to different carriers/companies as your insurance needs change or premiums increase, while still providing the consistent service and support you deserve
- Does “bundling” my insurance really save me money? The term “bundling” is widely used to refer to buying your home and auto insurance with the same carrier to save money, although most companies/carriers provide discounts for purchasing multiple policies for your home or business. However, bundling only really saves you money overall if all the policies are competitively priced. While there are many advantages to having multiple policies with the same carrier, sometimes it is necessary to have multiple carriers to get the best coverage at the best price.
- Can IBC Insurance Agency provide me with an “apples to apples” comparison? This is a very common saying in the insurance world. Consumers want to be able to compare the quotes they receive and make an informed choice to protect their home, family, and business. Unfortunately, a direct comparison is rarely possible because most carriers have their own coverage forms, exclusions and options. For this reason, we highly recommend that you work with a knowledgeable agent who can assist in comparing quotes so you can make an informed choice to meet your needs.
- What should I know about purchasing insurance online? The biggest thing to know when going to the internet to buy insurance is that, for the most part, when you fill out an application online, you are not able to buy a policy immediately. Usually this form is sent to multiple agencies, who will call or e-mail you to finish the quoting process. For home and auto policies, the necessary driver and claim history reports are not run until they verify the information with you. Business insurance requests usually require even more information to get a final quote. It is likely you will go through the same time and effort online as you would working with an independent agent, but without the advantages. For advantages of working with an independent agent, see the question above in the FAQs section.
- Can I get all of my home, auto, business, life, and group health insurance from IBC Insurance? Yes. IBC Insurance Agency is able to provide policies for all of your insurance needs with our extensive network of carriers and insurance companies. You can click HERE for a list of some of the policies we are able to provide. Please contact us for a complimentary consultation to help choose the policies that are right for you.
- Do only IBC Bank customers have access to IBC Insurance Agency? No. All of our policies and services are available to the general public. We do encourage our clients to take advantage of all of IBC Bank’s available products and services.
- Why should I get my insurance through IBC Insurance Agency? IBC Bank is a community bank, and IBC Insurance is a community agency. We can provide customized solutions for all of your insurance needs while providing the high level of customer service you deserve. Our access to numerous insurance companies gives us the flexibility to serve any size client. Become part of the IBC Insurance family today.
- Can I request a quote online?
Yes. For information about any of IBC Insurance Agency's products, please contact us at https://www.ibc.com/personal/insurance/contact-us and we will get back to you with responses to your inquiries.
- Does IBC Insurance have live agents I can talk to if I have questions or need a quote?
While our corporate office is located in San Antonio, we also have agents in several other IBC Bank branches all over Texas, ready to talk to you on the phone or in person. You can call us at 1-800-443-3852 or fill out a request form on our website (https://www.ibc.com/personal/insurance/contact-us) to have one of our knowledgeable agents assist you.
- Does it cost more to get my insurance through an independent agent rather than directly with an insurance company? Generally speaking, insurance companies should provide the same pricing whether you go to them directly or through an independent agent. However, going through an independent agent has the added benefit of having a knowledgeable person in your corner who can help you choose the coverage that fits your needs as well as negotiate with the carrier to get the best value. Additionally, if the carrier raises premiums or decides not to renew your policy, you already have someone that is a familiar with your needs to find a replacement carrier, without having to start the process over with someone new.
Mortgage
- What is IBC Mortgage? IBC Mortgage makes the home loan process simple with our resources and loan calculators that help you determine how much you can afford by calculating monthly payments. We offer competitive financing through a variety of mortgage programs.
Investments
- How can I begin investing for retirement? As you begin to plan for retirement, there are numerous factors to consider, such as how much you will need to save, the type of retirement plan that is best suited to your particular situation, and the appropriate investment vehicles that will help you work toward achieving your goal of a comfortable retirement. For detailed information, please visit https://www.ibc.com/personal/investments/contact-us.
- Can I request more information online?
If you have any questions regarding our investments products, please go to https://www.ibc.com/personal/investments/financial-consultants-and-staff
- Can IBC Bank help me with Estate Planning? Yes, to get more detailed information from IBC Investment Services, please contact us at https://www.ibc.com/personal/investments/contact-us.
- Does IBC Investment Services offer College Savings products? We can help you establish a tax-deferred plan such as an Education IRA or a 529 Plan that is funded with after tax-dollars but generates earnings that grow tax-deferred. Distributions may be tax-free when used to pay for college expenses.
- How can I find an Investment Professional in my area?
You can find an investment professional in your area by visiting https://www.ibc.com/personal/investments/financial-consultants-and-staff
- What is IBC Investment Services? IBC Investment Services is your local and trustworthy source for a variety of investment products. We believe that the key to successful investing is a function of time, having a portfolio diversified across different asset classes, and recognizing the interrelationships between investment goals, insurance needs and appropriate tax strategies.
- How can I check the background of investment professionals working at IBC Investment Services?
Our investment professionals' background can be reviewed on FINRA's BrokerCheck https://brokercheck.finra.org.
Overdraft Courtesy
- Does IBC Bank offer overdraft protection? IBC Overdraft Courtesy® is a discretionary service that comes with some accounts for U.S. customers. Your account must be open for 30 days and be in good standing to be eligible for the Overdraft Courtesy® program. To learn more, visit: https://www.ibc.com/personal/other-services/overdraft-courtesy
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